Pioneer Telephone recognizes the trust you place in our company by using our telecommunications services. In order to provide you with those services, we require certain personal information to establish and maintain your account and we keep this information private and secure through a number of safeguards. This notice will describe the kinds of information we keep and how we protect it.

Information We Receive and Use

When you open an account, you provide us with most of the information we need, such as your name, address, date of birth, social security number, and credit/banking information. We use this information to check credit and create a customer record, helping us to provide telecommunications services and to verify your identity when you contact our customer service team.

Website Activity

Our websites enable you to view our products, access and pay your bill online, and verify and change your contact information. Through the use of "cookies," small text files placed in your computer's browser to store your preferences, we may collect certain information when you visit our website such as the type of browser you are using and the type of operating system you are using. None of this information is associated with you as an individual, we merely use it to monitor our website’s performance and make it easier for you to use.

Security Issues

Pioneer Telephone is committed to protecting the information you provide us. We have strict policies that govern employee access to your records. Such access is limited only to those employees whose specific jobs require them to access such records. In addition, we train and instruct our employees about their duty to maintain the privacy of customer information.

We have also implemented numerous electronic safeguards to prevent unauthorized access to your information. Our servers reside behind a secure firewall that maintains strict control on access to our systems from both internal networks and the World Wide Web. Various intrusion-prevention software applications are utilized to protect Pioneer Telephone from an array of threats.

Disclosure of Your Information

Pioneer Telephone, as a rule, does not sell mailing list information, e-mail addresses, or other such information to third parties. Beyond this rule, certain circumstances may require us to disclose customer information without notification. We may release customer information when cooperating with local and national law enforcement officials under a subpoena and during certain investigations as required by law and to protect our rights. We may share data about current and former customers with collection agencies for the purpose of recovering amounts due to us that are in arrears. We will also disclose information to protect our rights or property and to protect the safety of others from fraudulent, abusive or unlawful use of our services.


Last Updated: 9/2/2009